Top Tech Jobs & Startup Jobs in Jacksonville, FL

Manage strategic customer relationships from onboarding through renewal, driving product adoption, retention, and measurable business outcomes. Responsibilities include platform walkthroughs, account performance monitoring, deployment and adoption strategies, risk and opportunity forecasting, renewal support, issue coordination, process documentation, and communicating customer feedback internally. The role requires data analysis, product expertise, cross-functional collaboration, and continuous improvement of customer success processes.

Manage a portfolio of enterprise SaaS customers, guiding onboarding, adoption, engagement, and retention. Build customer relationships, monitor health and usage data, resolve issues with internal teams, prepare business reviews, communicate product feedback, support renewals, and identify expansion opportunities with Sales. The role requires strong communication, problem-solving, multitasking, CRM or CSP experience, and familiarity with SaaS or EHS software.

Leads instructional design strategy, quality standards, and a distributed designer team while advising customers on Curie implementation. Responsibilities include faculty training, instructional design scoping, proposal support, product testing, accessibility compliance, vendor coordination, and project delivery. The role partners with product and project management leaders to improve Curie, develop scalable approaches, and ensure high-quality online and hybrid course development.

Deliver change enablement and adoption programs for legal and corporate clients. Responsibilities include stakeholder and impact assessments, readiness planning, communications, training, workshops, feedback loops, adoption metrics, client deliverables, and reinforcement strategies. The role supports technology, AI, knowledge management, data modernization, document management, workflow automation, and operating model transformations while contributing to proposals, reusable consulting assets, and practice development.

Manage an assigned customer portfolio by driving renewals, retention, upsells, and cross-sells. Build trusted client relationships, identify and close expansion opportunities, prepare proposals and statements of work, and maintain accurate sales pipeline reporting. Collaborate with Customer Success, Support, Product, and leadership to support the customer lifecycle while maintaining strong product and subscription-model knowledge.

Own Epoch AI’s portfolio of AI automations, including building, maintaining, prioritizing, documenting, and retiring workflows. Manage Claude in Slack, integrations, shared prompts, skills, and AI tool spending. Help researchers and operations staff adopt AI through onboarding, coaching, guidance, and infrastructure. Track automation outcomes and report on improvements. The role requires practical AI experience, product judgment, resourcefulness, teaching ability, autonomy, and alignment with Epoch’s mission.

Performs customer-facing and internal software upgrades, patches, deployments, rollback support, validation, troubleshooting, and cloud migrations. The role also maintains documentation, supports CI/CD tooling and automation, coordinates upgrade schedules, applies security patches, and collaborates with cross-functional teams. This entry-level position develops cloud release engineering skills through mentorship and hands-on work.

Own the full sales cycle for net-new mid-market SaaS customers, including prospecting, discovery, demonstrations, negotiation, and closing. Build self-sourced pipeline, manage forecasts in Salesforce, engage multiple stakeholders, and consistently achieve revenue quotas. The role requires consultative selling of sophisticated software solutions, strong business-value communication, and collaboration with sales, marketing, solutions, and other internal teams. Travel is up to 10% for team collaboration, customer engagements, and company events.

Leads Mercer Advisors’ Trading, Operations, and Billing organization of 60+ professionals supporting over $100 billion in client assets. Oversees trading execution, portfolio operations, reconciliation, reporting, advisory fee billing, risk controls, compliance, and custodial coordination. Drives platform strategy, process redesign, automation, scalability, fiduciary oversight, and continuous improvement while partnering with investment, technology, compliance, finance, advisors, and client service teams. Develops leaders, strengthens governance, and serves as the senior escalation point for complex operational and client-impacting issues.

Lead research on recursive self-improvement for an autonomous ML research engine. Define the RSI roadmap, design agent strategies and compute allocation, learn from prior sessions, build evaluations, and compound knowledge across tasks. Conduct rigorous experiments, track frontier agentic LLM research, and ship validated improvements into production systems. The role requires hands-on Python engineering, applied ML research, production deployment experience, and technical leadership of a small research team.