Top Tech Jobs & Startup Jobs in Jacksonville, FL

Handles customer inquiries, complaints, and service issues through phone, email, chat, and social media. Researches concerns, provides resolutions, applies retention strategies, escalates issues when needed, maintains CRM records, collaborates on customer escalations, and identifies root causes. Requires strong written and verbal communication, customer service experience, remote call center experience, CRM and telephony familiarity, and proficiency with Microsoft Office. Automotive experience and a bachelor’s degree are preferred.

Own and expand strategic client relationships across pharmaceutical, biotechnology, and life sciences markets. Develop account strategies, manage pipelines and forecasts, identify cross-selling opportunities, lead major pursuits, and build executive-level partnerships. Collaborate with technical, operational, and project leaders to deliver strong client experiences and drive revenue growth, retention, and repeat business. Travel up to 50% for client meetings, site visits, industry events, and internal collaboration.

Develops and commissions PLC-based process control systems for industrial and food and beverage manufacturing environments. Responsibilities include controls hardware specification, electrical documentation review, functional descriptions, PLC programming, instrumentation and control loop design, onsite I/O checks, commissioning, maintenance support, and operator training. The role collaborates with clients, vendors, electrical designers, process engineers, and project managers, with up to 25% travel for customer startups.

Leads revenue analytics and planning across multiple brands, products, and sales motions. Owns forecasting methodology, capacity and quota planning, compensation modeling, funnel metrics, annual GTM planning, scenario analysis, and executive and board reporting. Advises CRO and CEO, leads the analytics team, improves Salesforce data standards, and uses AI and automation to scale reporting and forecasting.

Provides phone, email, and chat-based technical support for customer software applications. Manages support tickets, documents issues, resolves or escalates complex problems, identifies trends, maintains technical records, and recommends process improvements. Requires strong customer communication, troubleshooting, writing, and adaptability skills, along with familiarity with web technologies, Windows, DNS, Microsoft Office, and CRM systems.

Own the enterprise product experience, including the web application, notifications, reporting, APIs, permissions, EMR integrations, and implementation processes. Lead product work from discovery through launch, partner closely with engineering and customer-facing teams, support enterprise rollouts, and convert manual implementation work into scalable product capabilities. Engage healthcare providers and administrators to inform roadmap priorities and technical tradeoffs.

Build and own the technical roadmap: design AI-first interfaces and APIs, architect scalable ETL pipelines, develop data models for ML features, ship autonomous B2B workflows (PO generation, vendor sync, schedule optimizations), and establish engineering standards, CI/CD, and mentoring.

Leads cybersecurity engineering and operations across AWS, SaaS products, corporate infrastructure, Microsoft 365, and AI-enabled applications. Owns security architecture, cloud controls, incident response, vulnerability management, application security, identity protection, automation, and security operations. Manages cybersecurity leaders and technical teams, oversees vendors and testing, and advises engineering, IT, product, compliance, and executives on risk reduction and secure growth.

Leads Salesforce pre-sales discovery, solution workshops, visioning, estimating, proposal development, and technical negotiations. Owns qualified opportunities, aligns Salesforce capabilities with business transformation goals, manages multiple sales cycles, identifies project risks, and advises clients and internal teams. The role requires extensive Salesforce consulting delivery experience, broad product knowledge, strong presentation skills, and multiple Salesforce certifications.

Designs, develops, and supports scalable Salesforce Sales Cloud solutions for sales, operations, and customer success teams. Responsibilities include Apex, LWC, Flow, integrations, customer data management, AI-driven automation, CI/CD, release management, production troubleshooting, and technical leadership. The role requires deep Sales Cloud expertise, API integration experience, Copado, Git, SFDX, and advanced Salesforce automation skills.

Own end-to-end UX research and UI/UX design for healthcare imaging products. Lead qualitative and quantitative research, synthesize findings into actionable insights, and create wireframes, prototypes, specifications, and design standards. Collaborate with product managers, developers, clinicians, and end users from discovery through release. Present findings, facilitate critiques, mentor less experienced practitioners, and improve UX consistency across the product suite.

Own platform test strategy and execution for back-end services, APIs, integrations, and infrastructure. Build automated API and integration test suites, integrate testing into CI/CD pipelines, validate interoperability, performance, scalability, upgrades, and migrations, and investigate complex defects. Partner with Engineering, DevOps, and Product teams to improve release quality, establish testing standards, and mentor software testers.

Designs and improves build and delivery infrastructure, including CI/CD pipelines, automation, Kubernetes platforms, and cloud-native tooling. Enables development teams, resolves delivery blockers, implements product features, contributes to platform architecture and roadmaps, and documents technical standards. The role operates in a regulated healthcare environment and requires balancing platform maintenance with project delivery, requirements gathering, estimation, and progress reporting.

Leads the architecture and development of Greyspace, a realistic simulated internet for cyber ranges. Designs distributed services, APIs, orchestration, networking behavior, isolation boundaries, and operator workflows. Builds and reviews production software, validates DNS, TLS, web, and mail services, and ensures reliability through testing, observability, performance validation, recovery procedures, and deployment readiness. Partners across Product, Security, infrastructure, and engineering teams while mentoring engineers and driving technical standards.