Top Tech Jobs & Startup Jobs in Jacksonville, FL

Own Jasper’s customer advocacy and experiential marketing engine, including customer story development, reference programs, analyst and press preparation, customer-generated content, and six annual Customer Advisory Boards. Build executive and practitioner relationships, design high-touch events, deploy customer proof into sales and post-sale programs, and measure product behavior change, account coverage, expansion pipeline, and advocacy conversion. Partner cross-functionally with Sales, Customer Success, Product Marketing, Marketing Ops, and RevOps in a fully remote role requiring 20–25% travel.

Own People Operations programs including benefits, HRIS, payroll, multi-state compliance, policies, performance and merit cycles. Manage vendors, administer HR systems, improve and automate processes, and support employee experience. Provide analysis and recommendations for future PEO, HRIS, benefits, and policy decisions while handling sensitive employee matters with tact and clarity.

Own data science for customer-facing product features, including LTV prediction, experimentation, benchmarking, and forecasting. Proactively analyze data to identify customer problems and product opportunities, build and deploy production-grade models, and influence product roadmaps. Partner with Product, Engineering, and Analytics, communicate findings to varied audiences, iterate on shipped features, and lead new data-driven initiatives.

Lead the design, development, and operation of integrations and API products. Establish standards for API contracts, authentication, authorization, versioning, reliability, observability, documentation, and developer experience. Drive cross-team system architecture, production readiness, scalability, security, and resilience while mentoring engineers and aligning technical decisions with product and business goals.

Build and lead Bankrate’s first-line risk and controls function, including risk committee governance, compliance monitoring, mitigation roadmaps, policy management, third-party due diligence, certifications, and employee training. The role partners with Legal, Compliance, Security, Procurement, and Data Privacy while using AI-enabled workflows to scale governance activities. It requires financial services experience, strong mortgage knowledge preferred, and the ability to manage complex cross-functional initiatives from scratch.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

The Content Manager leads cross-channel content strategy and production for enterprise clients across traditional search and generative AI engines. Responsibilities include managing writers and editors, maintaining brand voice, conducting content QA, optimizing AI prompts, auditing search answers, developing strategic deliverables, presenting to clients, supporting upsells, and overseeing reputation management and growth campaigns. The role also includes coaching direct reports, delegating work, and monitoring content marketing trends.

Secure Zapier’s production infrastructure by identifying and mitigating risks, hardening cloud environments, improving Terraform and CI/CD security, managing vulnerability and misconfiguration tools, enforcing least-privilege access, strengthening data governance, hardening Kubernetes images, and supporting incident response. The role collaborates with Platform, Engineering, and Security teams in a remote-first environment.

Own complex, multi-month deployments across health systems from planning through go-live. Manage timelines, dependencies, risks, stakeholder alignment, integrations, and change management while advising nursing, operations, finance, IT, and executive leaders. Develop repeatable deployment playbooks, improve launch processes, and partner with GTM, Customer Success, Product, Design, and Engineering to drive adoption, expansion, and customer outcomes.

Design and implement customer data solutions using Adobe Experience Platform and RTCDP. Configure XDM schemas, datasets, identities, and real-time profiles. Build ingestion pipelines, audience segmentation, and activation strategies. Ensure data quality, governance, and optimize platform performance while collaborating with marketing and technical teams.