Top Tech Jobs & Startup Jobs in Jacksonville, FL

Prepares and reviews complex retirement plan compliance tests, government filings, Form 5500 packages, regulatory forms, plan documents, reconciliations, and allocation calculations. Researches and resolves compliance issues, supports audits, mentors team members, and helps improve department processes. The role requires retirement plan administration expertise, advanced mathematics, regulatory knowledge, and an ASPPA Qualified 401(k) Administrator designation.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Lead platform and infrastructure architecture for scalable AI workloads. Design resilient distributed systems, foundational platform services, and cloud environments; solve complex infrastructure challenges; mentor junior engineers; and collaborate with product, research, and security teams to improve reliability, performance, developer experience, and operational efficiency.

Provides customer service, inside sales support, order processing, account updates, digital access assistance, and first-line technical troubleshooting. Manages cases across CRM and business systems, documents resolutions, escalates complex issues, and collaborates with internal teams. Identifies sales opportunities, maintains product and process knowledge, and recommends workflow and documentation improvements. Requires bilingual English and Spanish communication.

Prepare, review, reconcile, and file high-volume indirect tax returns across multiple jurisdictions. Monitor filing deadlines, payment records, operational metrics, and compliance risks while resolving discrepancies. Partner with Compliance, Finance, Operations, Customer Success, and Engineering teams to improve processes, automate workflows, build knowledge resources, and scale tax filing operations.

Supports DoD FBWT reconciliation, financial data quality, audit readiness, and financial reporting. Investigates undistributed transactions, traces data across accounting and entitlement systems, develops Databricks and SQL queries, validates Advana dashboards, analyzes financial statements, documents root causes, and supports audit samples and leadership reporting.

Conduct outbound prospecting through calls, emails, and other channels; discover prospect needs, qualify opportunities, set meetings for Account Executives, and maintain accurate Salesforce pipeline data. Refine messaging through customer insights and cross-functional collaboration while meeting activity and meeting-setting quotas. The role sells an AI- and VR-enabled skilled-trades training platform to commercial, enterprise, government, and education organizations.

Manage end-to-end client implementation projects, including project plans, schedules, budgets, financials, status reporting, risks, issues, dependencies, and stakeholder communications. Partner with cross-functional and account management teams to deliver programs on time and within contractual requirements. Apply agile software development processes, manage customer expectations, resolve problems, and drive actions to closure in a distributed, fast-paced environment.

Create high-impact technical education and brand content for developers across written, video, interactive, CLI, and open-source formats. Translate complex networking, infrastructure, and AI concepts into engaging experiences, collaborate with product and engineering teams, provide and receive critique, and establish ngrok as an authority in developer tooling. The role emphasizes exceptional writing, technical building skills, audience insight, and quality over publishing cadence.

Own the commercial success of a portfolio of strategic enterprise accounts, including renewals, retention, expansion revenue, forecasting, and multi-year account strategies. Build executive relationships, lead business reviews and complex negotiations, coordinate cross-functional resolution efforts, and represent client needs internally. Mentor other Account Managers and use generative AI tools for account planning and communications while protecting confidential information.