Top Customer Success & Experience Jobs in Indianapolis, IN

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

The Customer Experience Specialist at AgelessRx assists patients with inquiries related to longevity products, collaborates with the Clinical Support team, and helps improve customer experience processes.

Own client relationships to ensure satisfaction, retention, and renewals. Manage account health, AR risk, escalations, and quarterly business reviews. Drive revenue expansion via upsell/cross-sell, maintain CRM records, create SOWs for standardized/sub-$20k engagements, and meet inside sales quotas.

Serve as primary client-facing lead for MSP IT service delivery to biotech and pharma clients. Lead virtual delivery teams, manage escalations, drive adoption and renewal, coordinate across support, infrastructure, networking and hardware services, mentor CSMs, and promote continuous improvement and client success.

Provide administrative and operational support to Partner Success, handle inbound tickets within SLAs, run group retrainings, schedule onboarding and partner meetings, maintain HubSpot records, perform audits, and escalate complex or high-risk issues with recommendations.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.

STAJets seeks experienced contract pilots for Bombardier Global 6000, requiring significant flight hours and certifications.

Internship position at Waterfall to assist in various tasks including content writing, video editing, marketing, and software engineering.