Top Customer Success & Experience Jobs in Indianapolis, IN

Manage and support existing ASO client accounts: research clients, coordinate cross-functional teams, prepare and present reporting, retain and grow accounts, and learn ASO and related paid/organic acquisition impacts.

The Director of Customer Support leads the team to enhance member experience, focusing on customer satisfaction, scalability, and efficiency while managing operations and integrating AI tools.

The Account Manager will onboard clients, drive product adoption, ensure customer satisfaction, and build long-term relationships within the multifamily industry.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

Adelaide Metrics is inviting open applications for various roles in a fast-growing measurement company, emphasizing curiosity and drive. Candidates may submit their resumes and express areas of interest, as the team regularly reviews applications for potential future fits.

The Engagement Associate will enhance customers' FP&A setup, develop partnerships, monitor usage metrics, and advise on product development.

The Lead, Account Support is responsible for managing a team focused on achieving key performance indicators, customer satisfaction, and facilitating cross-functional collaboration to resolve issues and improve processes.

The role requires a senior insurance billing expert to lead pre-sales efforts, partner with sales teams, conduct discovery discussions, and demonstrate solutions to modernize billing for insurers.

Lead a portfolio of pharmaceutical accounts, oversee 2-4 Client Success Managers, drive retention, expansion, and ROI. Develop account growth plans, manage MLR/content approvals, run QBRs, collaborate cross-functionally, mentor team, and escalate/rescue risks to protect revenue and client satisfaction.

Manage a portfolio of client brands on Amazon, leading e-commerce strategy, digital shelf and merchandising, advertising execution, onboarding, reporting/insights, project coordination, and troubleshooting to drive growth and ensure operational excellence.