Top Customer Success & Experience Jobs in Indianapolis, IN

Lead and manage relationships with strategic enterprise accounts, ensuring growth and value realization while advocating for customer needs internally.

This is a standing posting for potential job openings at Ballotpedia, focusing on various roles mainly in editorial and operations. Applicants can submit their resumes and cover letters for future consideration.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

Serve as the technical lead for Harness AppSec customer implementations, providing hands-on consulting, designing adoption plans, optimizing platform usage, performing churn/adoption analysis, and collaborating with product, sales, and engineering to drive value realization and automation across security, DevOps, and cloud environments.

The Account Manager will oversee Marketplace partnerships, manage onboarding and support, drive partner success, and collaborate across teams to ensure customer satisfaction.

The Specialist verifies insurance coverage, processes prior authorizations, troubleshoots submissions, assists providers with appeals, and documents activities.