Top Customer Success & Experience Jobs in Indianapolis, IN

The Customer Success Manager is responsible for managing a portfolio of accounts, focusing on customer retention, product adoption, and satisfaction within a SaaS healthcare compliance platform.

The Customer Success Engineer will lead deployments, serve as a technical advisor, and support customer engagement, focusing on product enhancements and user experience.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

As a Business Development Representative, you will identify agency partners in the Shopify ecosystem, engage them through outreach, set up meetings, and support partner activation and co-marketing efforts, contributing to revenue goals.

The Mid-Market OEM/Reseller Partnerships Manager will manage mid-market reseller channels, driving partner onboarding, revenue growth, and building long-term relationships within partner organizations to expand Oscilar's footprint in the fintech market.

The Trader Support Specialist serves as the primary contact for traders, providing support via multiple channels, troubleshooting inquiries, and ensuring a high-quality customer experience.

The Account Manager oversees client relationships, ensuring client onboarding, performance analysis, and retention while driving upsells and managing campaign execution.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.