Top Customer Success & Experience Jobs in Indianapolis, IN

The Customer Experience Manager leads customer satisfaction efforts by managing service relationships, supporting benefit strategies, and collaborating with internal teams to deliver exceptional service experiences.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

As a Senior Account Executive, you will drive sales by managing complex mid-market deals, ensuring customer success, and building strategic relationships with high-value accounts.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Serve as the primary post-sales technical contact for enterprise customers to drive adoption and value of AppOmni. Provide technical guidance, deploy solutions, build roadmaps, integrate via APIs, collaborate with product and engineering, monitor account health, influence renewals, evangelize success stories, and travel monthly to customer sites.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.