Top Hybrid Strategic Operations Jobs in Raleigh-Durham, NC

Lead MetLife's major incident and problem management, ensuring rapid service restoration and continuous improvement across technology services. Manage incidents, drive root cause analysis, and enhance service resiliency. Collaborate across teams to improve operations.

Lead design and ownership of the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk platform and BI layer. Build governance, master data management, and AI frameworks; partner with Finance, GTM, Product and Customer teams; drive closed-loop quote-to-cash and lifecycle processes; lead a small technical team and external partners; report system health and operational KPIs to executives and the Board.

Lead Workday tenant administration, configuration, releases, integrations, reporting, and security. Serve as Tier 3 escalation, manage vendor relationships, enable support teams, drive change management, and deliver documentation and training for organization-wide Workday adoption.

The IT Category Manager will lead sourcing negotiations for IT services, manage supplier relationships, and implement procurement best practices while achieving cost savings and improving processes.

Oversee client proposals, enhance data processes using coding, drive client engagement, mentor junior members, and identify growth opportunities for the firm.