The Annuity Supervisor will manage a team of customer care associates, ensuring they provide excellent service on MetLife products. The role involves coaching team members, monitoring call quality, conducting performance reviews, and ensuring compliance with regulations. Collaboration with various departments to improve customer experience and support revenue initiatives is also essential.

The Regional Market Leader will lead a team of salespeople focused on Business Cards and Payments across MA, RI, CT, and NY. Responsibilities include achieving sales targets, recruiting and training sellers, and ensuring compliance with legal guidelines while fostering a strong sales culture.