Ignite Your Career Where Innovation Leads the Way!
Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.
You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.
Well, What About The Role?
The Casino Operations Manager is at the heart of our iGaming engine, making sure the reels spin, the tables stay hot, and our casino content launches flawlessly across multiple regulated North American markets. This role sits at the intersection of commercial strategy, product delivery, compliance, and technology. You’ll own the day-to-day operational execution of our casino content portfolio, working closely with top-tier content providers and internal teams to ensure every launch is compliant, on time, and optimized for player engagement.
If you love casino gaming, thrive in fast-moving regulated environments, and enjoy turning complex operational pieces into smooth, scalable launches, this role puts you right in the action.
What You'll Do
Own the end-to-end casino content lifecycle, from onboarding and certification through go-live and post-launch optimization across multiple regulated North American markets.
Manage and optimize the casino content portfolio (slots, table games, jackpots, live dealer), ensuring strong performance, depth, and player engagement.
Serve as the primary operational contact for casino content providers, managing timelines, certifications, SLAs, and day-to-day coordination.
Partner closely with Compliance and Product to ensure all state-specific regulatory requirements are met for each launch.
Collaborate with CRM, Marketing, BI, and Product teams to support promotions, campaigns, and performance reporting tied to casino content.
Maintain release calendars, document processes, and continuously improve operational workflows to support scale and efficiency.
What We're Looking For
1–3 years of experience in Casino Operations, Product, or Content Management within iGaming or land-based casino environments.
A genuine passion for casino gaming, you care about the player experience, not just the checklist.
Familiarity with North American content providers, aggregation platforms, and regulated market requirements.
Hands-on experience with casino certification workflows (GLI, BMM, state-specific approvals).
Experience using Salesforce, Jira, or similar workflow tools.
Exposure to CRM campaigns and promotional planning tied to game launches.
Excellent vendor management skills and a proactive, solution-oriented approach.
Excellent organizational skills with the ability to juggle multiple providers, launches, and priorities at once.
A collaborative mindset, you work seamlessly with Product, Marketing, Compliance, BI, and Tech teams.
Comfort using data and performance insights to support content decisions.
Why You'll Love Working Here
Join a team where the culture hits just as hard as the wins:
- Competitive pay with annual salary reviews & performance bonuses
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Work-from-anywhere month (yes, really!)
- Opportunities to travel to our office hubs
DNA / Values
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Salary range: $90,000 - $115,000 USD
#LI-OP1
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play.
Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
