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The Customer Experience Specialist at Xero provides support to small business owners, bookkeepers, and accountants by answering queries and ensuring customer satisfaction through effective communication. They manage inquiries using Salesforce, participate in proactive call campaigns, and work towards achieving quality and productivity targets while staying updated on company changes.
As Head of Product, you will lead multiple product teams, solve complex problems, and ensure alignment with Xero's strategic objectives. You will develop trusting relationships with senior stakeholders, define customer visions, launch products, and support iterative product development to achieve success metrics.
The Lead Payroll Specialist will manage and optimize payroll systems for Xero’s operations in the UK and EMEA. Responsibilities include processing payroll, ensuring compliance with tax legislation, conducting audits, providing training, and collaborating with finance and HR teams. The role emphasizes process improvements and fostering relationships as a trusted payroll advisor.
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As Director of Product Design at Xero, you'll lead the design direction and vision for product initiatives. You will mentor and support a team of designers, contribute to design solutions, and collaborate with product and engineering leaders to define product strategy and ensure high-quality design outputs.
As a Customer Experience Specialist at Xero, you will provide ongoing support and guidance to small business owners and accounting professionals. Your responsibilities include managing customer queries effectively, utilizing Salesforce for case management, and participating in proactive outreach to enhance customer satisfaction.
As a Sales Account Manager at Xero, you will build relationships with Partners, support their growth, and deliver on strategic plans quarterly. You'll work in a hybrid environment, connecting remotely and attending events, ensuring Partners effectively utilize Xero's tools to enhance their practices.
As a Principal Engineer at Xero, you will lead and deliver multi-year engineering goals, design scalable systems, and ensure successful integration with Syft Analytics, while collaborating closely with cross-functional teams to align technical solutions with business needs.
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