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As a Manager in Technical Support Engineering at Datadog, you will lead, develop, and mentor a team of Technical Support Engineers, manage client requests, and oversee performance while enhancing team productivity through training and documentation. You will also resolve escalations and collaborate with various internal teams to meet client needs.
The Technical Escalation Engineer 2 focuses on providing top-tier technical support related to Serverless technologies while researching customer escalations and leading client technical calls. This role also involves partner collaboration for documentation, training sessions, and preparing the Technical Support Engineering team for new product launches.
As a Technical Escalation Engineer 2, you will develop expertise in Synthetics, handle customer escalations, lead technical calls, maintain documentation, and train the Technical Support Engineering team, ensuring high customer satisfaction and technical proficiency.
The Curriculum Manager for Sales Enablement will design, implement, and manage sales training programs for Datadog's EMEA teams, ensuring alignment with regional strategies. Responsibilities include adapting learning content, collaborating with stakeholders, tracking training efficacy, and identifying new learning opportunities.
The Manager, Commercial Sales will mentor and guide Account Executives, forecast team performance, and enhance lead generation and sales metrics to optimize the sales process.
The Manager of IT Endpoints leads the global management of over 7,000 endpoints at Datadog, focusing on security, performance, and compliance. Responsibilities include overseeing deployment and configuration of endpoint tools, driving automation initiatives, and collaborating with teams to enhance security and user experience.
As an Enterprise Customer Success Manager, you will manage relationships and advocate for customer needs, ensuring a positive experience with Datadog's products. Responsibilities include onboarding, training, and monitoring customer usage trends to support renewal and growth opportunities.
The Customer Success Associate will engage with Datadog customers to train them, drive product adoption, troubleshoot issues, and identify upsell opportunities, ensuring positive customer experiences and retention. Collaboration with internal teams is key to provide tailored support to high-volume accounts.
The Customer Success Manager will build strong relationships with existing customers, oversee onboarding, advocate for customer needs, and identify growth opportunities through effective communication and collaboration with sales and internal teams.
The Office Operations Manager will oversee the daily operations of the Dublin office, ensuring employee satisfaction and productivity. Responsibilities include managing office supplies, planning events, and collaborating with HR and IT for onboarding. The role also involves staff management and maintaining positive relationships with vendors.
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