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As a Technical Escalations Engineer, you'll handle customer metrics, investigate escalations, lead technical calls, build documentation, and prepare the Solutions team for new features. You will collaborate with Engineering and Product teams to enhance customer service.
As a Technical Escalations Engineer 2 at Datadog, you will investigate customer escalations related to Synthetic and Real User Monitoring, lead technical calls, create documentation, and support the Solutions team in understanding new products. You will combine technical knowledge and customer-facing experience to provide solutions while contributing to team growth and collaboration.
As a Senior Director of Technical Support Engineering at Datadog, you will manage and mentor a team of leaders and support engineers, oversee initiatives to enhance customer experience, collaborate with various departments on strategic improvements, and assist during incidents. Your role focuses on driving innovation while ensuring operational efficiency in a hybrid work environment.
As an Information Security Analyst II at Datadog, you will support the sales teams by addressing customer security needs, managing security questionnaires, and collaborating on security terms during contract negotiations. You'll analyze customer security requirements, contribute to improving security documentation, and represent Datadog's security practices to clients.
The Sales Development Representative (SDR) will generate leads, qualify prospects, and assist in Datadog's growth by collaborating with internal teams and engaging potential customers through cold calling and email outreach.
As a Sales Development Representative, you will generate customer leads, qualify them, and support Datadog's growth. Collaborating with different teams, you'll conduct outreach and help customers understand their needs, while fostering a positive office culture in a hybrid work environment.
As a Manager I in Engineering for Language Tools at Datadog, you will oversee a team of 4 to 7 senior engineers, contribute to design and code reviews, and engage with stakeholders across the engineering organization to drive productivity and tool improvement. You will also interact with the open source community and manage projects impacting the efficiency of hundreds of developers.
The Customer Success Manager at Datadog will build strong relationships with customers, drive product adoption, manage onboarding, and work alongside sales to identify growth opportunities while ensuring an excellent customer experience.
As an Enterprise Customer Success Manager, you will build strong relationships with strategic partners, advocate for customer needs, and drive product adoption. Collaborating with sales and internal teams, you will enhance partner success through proactive engagement and monitoring usage trends to optimize contracts.
The Customer Success Manager will build strong relationships with existing customers, facilitate onboarding and upsell opportunities, and advocate for customer needs within Datadog. This role involves teamwork with the sales and other internal departments while focusing on delivering positive customer experiences.
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