The Commercial Customer Success Manager at Udemy will manage a portfolio of 60-70 Commercial customers in EMEA, focusing on driving engagement and revenue retention through high-touch and tech-touch strategies. Responsibilities include renewing contracts, collaborating with sales for expansion, developing customer success plans, and acting as the voice of the customer to improve the overall experience.

As a GRC Analyst, you will assist the GRC team in achieving compliance with third-party certifications, manage documentation, coordinate audits, collaborate across teams, interact with customers on compliance inquiries, evaluate GRC processes, and monitor compliance with regulatory changes.

The Manager of Security Operations will lead a global team of SecOps engineers, ensuring efficient incident management and 24x7x365 coverage. Responsibilities include optimizing operations for a cloud-native AWS environment, cross-functional collaboration, tooling implementation, process improvement, and reporting on team performance.