As a Customer Support Specialist I, you will provide customer service by resolving basic customer issues with Vertafore products and documenting resolutions. You will troubleshoot software, networks, and operating systems in an inbound customer service setting, aiming to improve customer productivity and satisfaction.

The Transmission Specialist I will support the monitoring and operational sustainment of ESPN and Disney's content distribution networks, utilizing technologies such as satellite, fiber, and IP transport. Responsibilities include troubleshooting operational issues, understanding digital compression systems, and ensuring the successful delivery of sports and entertainment content across various platforms.