Top Hybrid Customer Success Jobs in Chicago, IL
The Client Services Director is responsible for enhancing subscriber satisfaction and retention by managing the client services team, addressing escalated client issues, developing training protocols, and collaborating with sales and marketing on strategies. This role involves significant interaction with clients, providing technical support, and using customer feedback to improve service delivery.
The Customer Success Specialist collaborates with the Services team to provide high-quality technical support to customers, aiding in software setup, education, and workflow configuration. Responsibilities include managing software implementation projects, conducting discovery meetings, training customers, addressing inquiries, and monitoring customer engagement to ensure success with the Jobba platform.
As a Technical Support Engineer at Gong, you'll provide exceptional support via email, web, and phone for customers, mastering Gong products and integrating with third-party solutions like Salesforce and telephony systems. Collaborating with Engineering, you'll triage potential bugs and create educational resources for customers.
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The Client Operations Specialist is responsible for assisting Client Directors in managing transactions, maintaining customer relationships, and providing value-added services to clients. The role requires strong communication, analytical, and organizational skills in a fast-paced sales environment.
The Customer Success Manager at Ogury will oversee campaign management, fostering client relationships, and collaborating with Sales and AdOps teams. Responsibilities include managing campaign life cycles, providing strategic counsel to clients, identifying growth opportunities, and ensuring high-quality service delivery. Involvement in industry events and cross-functional teamwork is expected to enhance customer experience.
The Defined Contribution Specialist will support the firm's defined contribution efforts by conducting research on service providers, collaborating with the Research team, creating educational materials, monitoring industry trends, and writing on defined contribution topics. They will engage with industry experts and assist in marketing efforts, while also supporting consultants in presenting advice to clients.
As a Senior Customer Success Manager at Sword Health, you will manage the client lifecycle for enterprise customers, drive implementation and engagement, build relationships, monitor performance, and advocate for customer needs internally. You will also develop account plans and deliver insights to ensure high satisfaction and successful outcomes.
The Trust & Safety Specialist will investigate safety incidents, manage escalated support tickets, and develop expertise in Instawork's Community Guidelines. Responsibilities include improving operational workflows, following up on incidents, and utilizing data for problem-solving. This role requires exceptional communication skills and the ability to work non-traditional hours.
Top hybrid Companies in Chicago, IL Hiring Customer Success Roles
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