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Top Senior Level IT Support & Helpdesk Jobs in Huntsville, AL
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Information Technology
The VP of Resolution Services leads the Midmarket Resolution Support Services team, ensuring high service delivery performance, customer satisfaction, and resource management within IT operations.
Top Skills:
AnalyticsArtificial IntelligenceAutomationBusiness Intelligence ToolsItil FrameworksReporting Tools
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Healthtech • Insurance • Payments • Professional Services • Social Impact • Software • Database
The Sr. Product Support Specialist provides technical leadership and support for complex healthcare client issues, ensuring system stability and workflow continuity, mentoring staff, and managing major incidents effectively.
Top Skills:
Electronic Health Record (Ehr)Revenue Cycle Management (Rcm)SaaS
Artificial Intelligence • Fintech • Software • Financial Services
The IT Manager will build the IT function at Oscilar, manage corporate IT processes, resolve technical issues, and ensure compliance with frameworks.
Top Skills:
Endpoint ManagementIdentity And Access ManagementMdmSaas ManagementSso
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Information Technology
Manage and lead a team of IT analysts, ensuring service level agreements and customer satisfaction while fostering a culture of continuous improvement and collaboration.
Top Skills:
HexServicenowTableauZendesk
Other • Retail
The ITSM Systems Manager leads the Service Management Technologies team, overseeing ITSM platforms' design, governance, and enhancements while ensuring alignment with ITIL principles and business strategy.
Top Skills:
AgileAtlassianConfiguration ManagementConfluenceEvent ManagementIt Asset ManagementIt Service ManagementItilJIRA
Healthtech
The Vice President of IT Infrastructure & Operations leads IT strategy, manages infrastructure, ensures service delivery, and drives ITSM transformation in a healthcare setting.
Top Skills:
AWSAzureBmcCmdbCybersecurity FrameworksGCPItilM365Sd-WanServicenowVpn
Information Technology • Consulting
Manage, maintain, and optimize Microsoft 365 and SharePoint environments for hundreds of users; resolve incidents with Help Desk, create documentation and training, build Power Automate flows and Power Apps, integrate M365 services, and produce Power BI reports and dashboards.
Top Skills:
Active DirectoryEntra Id (Azure Ad)ExchangeMicrosoft 365Power AppsPower AutomatePower BISharepointTeams
Edtech
The Manager, Desktop Support leads a team of Level 1 technicians, overseeing operations, service excellence, project management, and staff development in a high-quality technical support environment.
Top Skills:
AntivirusDesktop SecurityEncryptionEndpoint ProtectionItilmacOSWindowsNetworkingOffice 365
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