Software Support Specialist

Job Description Summary:

Aviagen® stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base.
We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen’s in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is located on-site at our global corporate headquarters in Huntsville, Alabama

Responsibilities:

• Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications.

• Document and track user issues, ensuring timely resolution and user satisfaction.

• Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions.

• To safeguard data, conduct regular audits to maintain security and ensure compliance.

• Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.

• Coordinate with stakeholders, key users, and the implementation partner for SaaS release management.

• Support system integrations across applications, ensuring data consistency, security, and performance.

• Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments.

• Collaborate with IT and business teams to implement system enhancements and process alignments.

• Participate in agile software development communication with developers and project management.

• Software testing of new or modified software applications developed in-house.

• Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient.

• Document support processes and maintain knowledge base articles.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central.

• Experience with SQL/database management and system design is a plus.

• Ability to work independently and as part of a global IT team

• Attention to detail and strong organizational skills.

• Ability to manage multiple tasks and priorities.

• Knowledge in MTech is a plus

• Poultry Industry knowledge is a plus.

Work Authorization:

Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.

EEOC:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.