Top IT Support & Helpdesk Jobs in Huntsville, AL

The CTS Operations Analyst at CDW primarily provides tier-1 support, performs operational tasks, and collaborates with teams to deliver services exceeding customer needs and requirements.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The Quality Assurance Manager will lead quality assurance initiatives in a 24/7 IT Call Center, ensuring compliance, operational efficiency, and customer service excellence through continuous improvement programs and effective oversight of service delivery metrics.

Administer and secure global IT infrastructure including AD, M365, VMware, Nutanix, AWS; provide 2nd/3rd level support, lead patching/migrations, monitor systems, coordinate vendors, and maintain documentation to meet SLAs.

The role involves managing AWS cloud infrastructure, workload automation via Tivoli Workload Scheduler, incident response, and ensuring compliance and security of cloud resources.

Lead global IT business enablement for Manufacturing and Quality, forging partnerships, driving innovation, and ensuring operational excellence through technology.