Top IT Support & Helpdesk Jobs in Huntsville, AL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

The Application Support Administrator will install applications, provide user training, handle IT queries, document troubleshooting, and maintain an on-call roster in a law enforcement environment.

Implement, configure, test, and support nCino and ancillary products (Experian, APIs, SSO). Troubleshoot issues with vendors/Managed IT, manage tickets, maintain knowledge base and procedures, perform release testing, gather SOX documentation, and assist business lines with periodic testing and maintenance tasks.

Administer and secure global IT infrastructure including AD, M365, VMware, Nutanix, AWS; provide 2nd/3rd level support, lead patching/migrations, monitor systems, coordinate vendors, and maintain documentation to meet SLAs.