Top Fintech IT Support & Helpdesk Jobs in Houston, TX

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The System Support Analyst will drive initiatives, support business operations, and validate system enhancements while collaborating with teams and maintaining project documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The Vice President of Global Application Support leads the SaaS application support function, managing teams across multiple levels to ensure operational excellence and customer satisfaction. Responsibilities include strategy implementation, performance management, incident resolution, and collaboration with other departments.

Provide technical support to customers, troubleshoot software and hardware issues, maintain documentation, and ensure exceptional customer experience.

The IT Support Specialist will manage internal IT operations, provide user support for hardware and software, handle IT ticketing, and assist in license management and procurement while ensuring security best practices are followed.

As a Senior IT Helpdesk Specialist, you'll provide technical support, troubleshoot user issues, guide employees, document procedures, manage hardware/software setups, and assist with onboarding and IT projects.