Top Operations & Support Jobs in Houston, TX

Leads strategic operations, cross-functional transformation, business intelligence, commercial strategy, customer lifecycle optimization, pricing, profitability, and acquisition integration. Develops strategic plans, improves processes and documentation, manages whitespace and cross-sell opportunities, supports revenue growth, and mentors the Strategy & Operations team.

Build and maintain revenue workflows, integrations, and AI agents connecting Salesforce with sales and marketing systems. Own inbound lead routing, automated sales and marketing plays, CRM hygiene, data enrichment, and AI-assisted workflows. Use APIs, webhooks, automation platforms, Python or JavaScript, and SQL to eliminate manual work and improve pipeline speed. Document workflows, enforce governance, and measure time savings and conversion improvements across Revenue Operations.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage and optimize Qualio’s revenue technology stack, including Salesforce and related GTM tools. Build automations, integrations, and AI-enabled workflows; maintain data integrity; document and improve processes; create reports and dashboards; support forecasting; train revenue teams; and collaborate across Sales, Marketing, Finance, and Customer Success.

Manages Meritus College’s learner services ecosystem, including advising, tutoring, wellness, accessibility, library services, accommodations, escalations, vendors, and AI-supported tools. Leads Learner Success Partners, coordinates cross-functional programs, develops service standards and workflows, manages complaints and compliance documentation, tracks performance metrics, and drives continuous improvement for scalable online learner support.

Handles complex, high-exposure excess and specialty casualty claims from investigation through resolution. Evaluates coverage, liability, damages, reserves, settlements, and risk transfer; manages defense counsel, experts, litigation, and underlying carriers; drafts coverage correspondence; ensures large-loss reporting and claims compliance; communicates with insureds and internal stakeholders; negotiates resolutions; mentors specialists; and serves as a subject matter expert on coverage, liability, tenders, reserves, and defense strategy.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Own corporate IT across identity, access, Mac devices, endpoint security, SaaS administration, audits, and incident support. Manage onboarding, offboarding, access reviews, device policies, licenses, and security configurations. Automate repetitive workflows with Python or Bash, document procedures, support audits and security incidents, and participate in IT on-call. The role independently operates the company’s identity, device, and SaaS environments while partnering closely with the security team.