Top Operations & Support Jobs in Hartford, CT

Lead integration and middleware processes, supervise team members, drive project success, maintain exceptional standards of service delivery, and foster a culture of innovation and continuous improvement.

Provide live and remote escalation support to TAC consultants and GM dealers for complex vehicle diagnostics; own difficult cases; coordinate with Brand Quality and Engineering to identify and resolve product issues; create and publish service bulletins; act as primary TAC contact for assigned technical areas; develop solutions, deliver presentations, and share case intelligence for cross-functional alignment.

Partner with GTM and Managed Growth leaders to translate strategy into execution by building operating cadences, driving cross-functional alignment across Sales, Marketing, Product and Data, coordinating launches and integrations, and owning the Managed Voice of Customer to inform product and GTM priorities.

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

The Specialist III, Enrollment Operations manages delegated credentialing agreements with health insurance payors, ensuring compliance and operational execution while preparing for audits and assisting in communication with payor relationships.

As a Global Supply Manager, you'll lead sourcing of electromechanical components, negotiate contracts, and enhance supply chain resilience by collaborating with internal teams and vendors, driving innovative solutions for project execution and cost savings.

The Implementation Manager will oversee the implementation process for new clients, collaborate with internal teams, and refine best practices. They will ensure successful launches of healthcare products, manage project schedules, and facilitate communication between stakeholders.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.

Manage a team of Professional Services Engineers, deliver GitLab platform services, ensure customer satisfaction, and improve operational effectiveness. Foster team growth and technical delivery consistency across projects while collaborating with cross-functional partners.