Top IT Support & Helpdesk Jobs in Greensboro, NC

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead design, administration, and optimization of Windows infrastructure across on-prem and cloud. Serve as Tier 3 expert for Windows Server, Active Directory/Entra ID, Hyper-V, patch management, monitoring, automation (PowerShell), and tooling (SCCM, Lansweeper). Drive standards, troubleshooting, security compliance, and mentor IT teams while collaborating with global partners to ensure scalability and uptime.

Provide frontline technical and policy support to Synovus team members via phone, email and portals. Triage, document, troubleshoot and escalate incidents, update knowledge base, and coach users on self-service solutions while meeting KPIs and compliance requirements.

Provide 3rd-level technical support for PCs, laptops and thin clients: image and reimage systems, install and troubleshoot Windows desktop software, manage warranty parts, maintain asset and service-desk records, scan and remediate security vulnerabilities, and report recurring hardware/software issues to leadership.

Provide hands-on and remote desktop support across the organization: set up, diagnose, repair, maintain, and upgrade desktop hardware, software, and peripherals; manage user accounts and onboarding/offboarding; perform updates and patch management; maintain security controls (antivirus, encryption, VPN); and collaborate with IT to protect sensitive data and resolve desktop issues promptly.