Top Customer Support Jobs in Detroit, MI

Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.

Manages Arine’s Support Desk operations, including support analysts, ticket prioritization, SLA adherence, escalations, ticketing-system configuration, performance reporting, customer communications, documentation, and process improvement. The role leads remote support teams, coordinates with Product, Engineering, Operations, Clinical, and Customer Success teams, and drives automation and scalable service processes for Arine’s healthcare SaaS platform.

Provide consultative corporate travel services for domestic and international air, car, and hotel reservations. Handle inbound corporate and government travel requests, follow client and federal travel policies, secure competitive rates, and deliver accurate, timely bookings. Maintain productivity, quality, and customer experience targets while supporting multiple accounts. The role requires advanced Sabre GDS expertise, strong travel industry knowledge, excellent communication, multitasking, adaptability, and peer leadership.

Provide phone and ticket-based customer support for major brands. Assist customers, resolve concerns, explain products and services, follow written workflows, accept feedback, and work flexible weekday and weekend shifts. This remote contractor role requires a dedicated Windows 10 or newer computer, quality headset, MSQ security software, and a 2FA app.

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Handles a high volume of inbound calls regarding life and annuity new business. Provides accurate, timely support to financial advisors, policyholders, and internal partners; researches and documents inquiries and resolutions; follows privacy regulations and company procedures; performs administrative tasks and assigned projects. Requires professional communication, organization, teamwork, risk awareness, and adaptability in a changing environment.

Supports Release of Information Specialists and related departments in resolving issues with medical-record requests. Ensures HIPAA and applicable legal compliance, performs data entry and quality control, researches workflow and records issues, communicates across departments, and escalates critical problems. The role requires accuracy, productivity, reliability, independent work, and annual HIPAA certification.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.