Create and maintain clear, scalable documentation for complex product features, APIs, integrations, and workflows. Collaborate with Product, Engineering, and SMEs, apply structured content practices, perform reviews, mentor junior writers, and manage multiple deliverables to improve usability and documentation quality.

Lead scoping, ideation, and delivery of new TruIQ SaaS capabilities. Partner with Sales, Engineering, Data Science, and Solutions to translate requirements into technical solutions. Design user-centered experiences, engage customers for validation, ensure scalability and operational readiness, define success metrics, and advance AI/ML product capabilities.