Lead end-to-end qualitative UX research across B2B, B2C, and internal projects. Conduct interviews, usability and concept testing; synthesize findings; deliver actionable recommendations; and influence product, design, marketing, sales, and engineering decisions. Collaborate with CRO teams on quantitative research, facilitate workshops, maintain the Dovetail research repository, manage multiple projects, and improve research operations, tooling, and best practices.

Lead end-to-end qualitative UX research across B2B, B2C, and internal projects, including interviews, usability testing, concept testing, synthesis, and stakeholder recommendations. Partner with product, design, marketing, sales, engineering, and CRO teams to shape user-centered products and improve conversion. Maintain the Dovetail research repository, facilitate workshops, manage multiple projects, and support research operations, tooling, ethical practices, and GDPR-compliant data handling.