Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Owns day-to-day IT operations across headquarters and more than twenty software businesses. The role will standardize identity, endpoint, SaaS, device lifecycle, security, onboarding, incident response, vulnerability management, documentation, and acquisition integrations. It will also optimize cloud costs, evaluate vendors and managed services, establish governance, and recommend the long-term IT operating model. This is a hands-on builder role requiring practical judgment, strong communication, and the ability to create reliable, repeatable processes in an ambiguous environment.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Administer EDI activities involving Medicare claims, COBRA crossover, Section 111, and data-sharing agreements. Monitor file processing, troubleshoot transmission and transaction errors, manage workflow queues, maintain documentation and business rules, conduct audits, and support stakeholders through an EDI hotline. Coordinate with technical teams, CMS, insurers, employers, vendors, and business partners; assist with testing, customer training, system transitions, and process improvements. This is a fully remote role.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Manages enterprise applications and IT systems, leads engineers and support staff, oversees projects, coordinates cross-functional requirements, and ensures system reliability. Responsibilities include disaster recovery, redundancy planning, preventive maintenance, performance monitoring, system development, policy implementation, and reporting IT status and enhancement recommendations to leadership.

Oversee technical service operations across multiple customer sites, leading onsite technicians, resolving escalated hardware and software issues, and managing deployments, upgrades, maintenance, and service performance. The role involves customer communication, root-cause analysis, reporting, process improvement, team coaching, and cross-functional collaboration. Travel up to 30% is required to customer and company locations.