Top Senior Level IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide onsite end-user computing support across client sites: image and set up PCs, troubleshoot hardware/software (Windows 11, Office, Outlook, Skype), perform IMACs, support C‑Suite/VIP users, assist IT projects, follow logging/reporting procedures, and travel between client locations as needed.

Administer, install, configure, deploy, patch and manage WebLogic (11g+) application servers; perform WLST, shell and Perl scripting; handle ITIL change, incident and problem management; monitor performance/capacity; document environments; coordinate troubleshooting across teams for mission-critical J2EE applications on Unix/Linux.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Lead and operate incident and problem management practices: own major incident response, coordinate cross-functional teams, perform root cause analysis, maintain known error records, analyze trends and KPIs (MTTR, SLA), and drive long-term remediation and continuous improvement using Jira Service Management.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

The IT Operations Manager will lead and improve Allata's internal IT function, manage the team, optimize technology solutions, and ensure IT scales with business growth while performing hands-on technical tasks when necessary.