Top Operations & Support Jobs in Dallas-Fort Worth, TX

Lead design and execution of company-wide planning, operating rhythms, and information architecture. Build and automate central operations infrastructure, translate strategy into operational systems, run leadership operating forums, and drive continuous improvement across cross-functional teams to increase speed, clarity, and accountability.

Own Tier 2 customer escalations from intake through resolution, including investigation, cross-team coordination, dispute mediation, customer communication, documentation, and follow-up. Monitor surveys and online reviews, identify escalation trends, create training guides and playbooks, and advise CX leadership on root causes and frontline improvements. Handle complex cases across phone, text, email, and chat while maintaining accurate CRM records.

Provide phone, email, and chat support to healthcare clinics using Verse Medical. Resolve ordering, product, shipping, and documentation issues; coordinate escalations with operations, billing, and customer success teams; guide product selection and order workflows; maintain accurate ticket records; update knowledge resources; and advocate for clinics and patients through empathetic, timely communication.

Serve as a strategic partner and trusted extension of the CEO by managing complex calendars, access, domestic and international travel, briefings, meeting materials, stakeholder relationships, board presentations, executive communications, and personal logistics. The role requires exceptional judgment, discretion, organization, initiative, adaptability, and availability across time zones and outside standard hours.

Manage deal desk activities, including drafting and reviewing sales agreements, tracking contracts and projects, maintaining accurate customer and business data, and supporting cross-functional processes. Partner with Sales, Revenue Operations, Legal, Accounting, and Product teams to accelerate agreements, improve workflows, mitigate risks, and maintain documentation. Conduct data and system reviews, support business applications, and provide administrative and project management assistance across revenue operations.

Own revenue operations reporting, analytics, and business performance insights. Lead strategic initiatives that improve revenue, growth, conversion, efficiency, and contractor network performance. Partner with Sales, Product, Engineering, Finance, and CX to turn data into shipped solutions, automate recurring workflows, manage vendor and cost visibility, and support leadership, board, investor, and sales reporting.

Perform accurate remote data entry: enter, update, verify, and correct records; organize digital files; process forms and invoices; ensure confidentiality and compliance; meet productivity and accuracy targets; collaborate with team to improve workflows.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Own partner revenue operations through data transformation, billing, revenue recognition, forecasting, and reporting. Maintain and QA Python and SQL billing logic, troubleshoot production discrepancies, and develop invoicing flows for new contract structures and partner types. Collaborate with stakeholders to translate business requirements into technical solutions, support integrations, and ensure accurate partner billing and GAAP-compliant financial reporting.