Top Operations & Support Jobs in Dallas-Fort Worth, TX

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Maintain and secure the organization's WordPress site: monitor uptime and performance, update plugins, moderate comments and forums, upload and format blog posts with Elementor, manage page layouts/navigation, create or update pages, ensure responsive display, and coordinate with writers and leadership. Volunteer role requiring consistent communication and about five to ten hours per week.

Participate in a remote, 10-minute audio interview moderated by AI. Respond verbally to automated prompts and share honest opinions about conversational AI and digital experiences. Participants need clear conversational communication, a reliable microphone, and a quiet environment. No technical background or preparation is required.

Leads enterprise data operations and issue management for certified data products. Responsibilities include issue intake, triage, escalation, SLA monitoring, incident resolution, operational governance, risk reporting, and remediation tracking. Partners with data engineering, data quality, analytics, business, vendor, and technology teams to resolve pipeline failures, production incidents, and quality issues. Produces dashboards, leads operational reviews, and drives automation and continuous improvement across data operations.

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Placeholder posting for unsolicited or opportunistic resumes. No defined role, responsibilities, or requirements; used to collect candidate resumes for future opportunities.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Develop long-range capacity forecasts and translate demand signals (bandwidth, storage, network) into actionable capacity plans. Run scenario and what-if analyses, monitor infrastructure performance, coordinate deployments, build modeling and automation tools, manage capacity risks, and collaborate cross-functionally to inform investment and scaling decisions for Open Connect Studio Infrastructure.