Top Aerospace Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Lead and scale the Aircraft Division Customer Success organization for V-BAT and X-BAT customers: build team and operating model, run the Critical Accounts Program, ensure mission readiness and product adoption, advocate for customers, coordinate cross-functional recovery, and provide executive reporting and metrics.

Deliver on-site training and tier-2 technical support for AR-enabled 3D surface inspection systems. Own and improve knowledge base content, validate features, test new functions, perform on-site measurement services, and relay customer feedback to engineering to drive product enhancements. Frequent international travel and hands-on hangar work required.

The Sales Engineer will drive new sales opportunities for the Boltline platform, providing technical expertise and managing customer relationships to enhance hardware sales.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Lead strategic, post-sale relationships for Fortune 500 clients, driving onboarding, product adoption, executive engagement, renewals, and expansion. Act as trusted advisor, build success plans and ROI metrics, lead executive reviews, mitigate churn risks, and influence product and operational improvements across cross-functional teams.

STAJets seeks experienced contract pilots for Bombardier Global 6000, requiring significant flight hours and certifications.