Top Web3 Customer Success & Experience Jobs

Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.

The Manager of CX Consumer Content and Knowledge Systems oversees the strategy and operation of customer knowledge delivery systems, ensuring information accuracy across various support channels while leveraging AI technology and analytics to enhance customer experience metrics.

As a Product Engineer, you'll provide technical support to developers, influence product changes based on user feedback, and foster community engagement.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The Communications Specialist will support executive communications, media strategy, content development, and client projects in a fast-paced environment. Responsibilities include drafting communications materials, media outreach, digital content management, and industry research.

As a Support Engineer II, you will address technical customer support queries, debug issues related to Web3 requests, and improve customer experience through effective communication and problem-solving.

Manage a portfolio of high-net-worth clients as a trusted advisor, driving revenue growth through engagement, upselling, and collaboration across products while ensuring a high-touch service experience.

The Director of Account Management will lead the account management team, manage key partner relationships, drive ecosystem growth, and provide market insights, while ensuring operational excellence and educating stakeholders about blockchain technology.

The Sales Intern will support the sales teams by qualifying leads, conducting research, and sourcing partnerships with financial institutions and tech companies to drive sales opportunities.

The Customer Success Manager at BitGo will manage client accounts, drive product adoption, establish success strategies, and collaborate cross-functionally to enhance customer relationships and satisfaction.