Top Web3 Customer Success & Experience Jobs

As a Technical Account Manager, you'll act as the technical expert for strategic partners, leading technical integrations, troubleshooting, and transforming partner feedback into structured product input while developing documentation and guides.

The Communications Specialist will support executive communications, media strategy, content development, and client projects in a fast-paced environment. Responsibilities include drafting communications materials, media outreach, digital content management, and industry research.

Support external developers integrating a cross-chain communication protocol by providing technical guidance, troubleshooting, and developer-focused documentation. Contribute improvements to protocol features and stay current with blockchain industry trends to streamline developer experience.

Drive revenue and product adoption by deepening customer relationships, scaling payments volume, implementing custody solutions, identifying upsell/cross-sell opportunities, performing financial/value analysis, and leading cross-functional initiatives to solve complex customer and operational challenges.

Lead growth initiatives for Injective's ecosystem by onboarding dApps and partners, conducting research, and collaborating across teams. Attend events to enhance presence.

The Senior Sales Engineer will support growth by acting as a technical expert, leading integrations for clients, and ensuring customer satisfaction with staking products while collaborating with various teams.

Manage lifecycle messaging in Braze, build automated onboarding, retention flows, track KPI metrics, and analyze customer behavior for growth strategy.

As a Developer Support Engineer, you'll help developers troubleshoot API and SDK issues, document findings, and improve their experience with Braintrust's tools, while collaborating with engineering teams.

The Head of Customer Support will lead the customer support function for Bastion, manage partner escalations, build operational frameworks, and enhance support tools while ensuring quality service delivery.

The Senior Regional Technical Account Manager manages client onboarding, offers technical guidance, oversees service delivery, incident management, and supports sales efforts while coordinating with global teams.