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Top Web3 Customer Success & Experience Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3 • Infrastructure as a Service (IaaS)
Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.
Top Skills:
Crm SystemsGoogle WorkspaceNotionQa PlatformsZendesk
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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Supervise a team of Concierge Agents ensuring high value customer support. Drive operational initiatives, manage escalations, and enhance customer experience through collaboration and communication.
Top Skills:
Google Suite
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.
Top Skills:
ChatgptGeminiGenerative Ai ModelsGoogle SuitemacOSSlack
Digital Media • Professional Services • Analytics • Design • Web3 • SEO
The Communications Specialist will support executive communications, media strategy, content development, and client projects in a fast-paced environment. Responsibilities include drafting communications materials, media outreach, digital content management, and industry research.
Top Skills:
Analytics PlatformsMedia Monitoring Tools
Blockchain • Web3
The Customer Solutions Architect will support customers in deploying and operating Braintrust for AI, ensuring system reliability, and providing technical guidance across various stages of implementation.
Top Skills:
AWSAzureDockerGCPKubernetesPythonTerraformTypescript
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Software • Web3
As a Customer Experience Engineer, you will troubleshoot technical issues, assist with QA testing, and improve customer resources, ensuring a positive user experience.
Top Skills:
CSSHTMLJavaScriptReactTailwindVite
Blockchain • Financial Services • Cryptocurrency • Web3 • Quantitative Trading
Lead the Developer Relations team to enhance developer engagement on the XRP Ledger, drive adoption of financial applications, and collaborate with internal stakeholders for ecosystem growth.
Top Skills:
APIsBlockchain Technologies
Blockchain • Fintech • Payments • Cryptocurrency • Web3
The FIU Analyst will analyze financial data to detect suspicious activities related to money laundering and terrorist financing, preparing reports as necessary to comply with regulations.
Top Skills:
ChainalysisCiphertraceEllipticScorechainTrm
Blockchain • Software • Cryptocurrency • Web3 • Big Data Analytics
The Senior Customer Success Manager will manage post-sale customer relationships, drive retention, solve customer issues, and provide feedback to teams, ensuring customer satisfaction and product value.
Top Skills:
Hubspot
Blockchain • Software • Cryptocurrency • Web3
As a Solutions Engineer, you'll master Goldsky's platform, assist customers in using it, create demos, and develop scalable data products.
Top Skills:
SQL
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