Top Web3 Customer Success & Experience Jobs

As a Technical Account Manager, you'll act as the technical expert for strategic partners, leading technical integrations, troubleshooting, and transforming partner feedback into structured product input while developing documentation and guides.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

The Communications Specialist will support executive communications, media strategy, content development, and client projects in a fast-paced environment. Responsibilities include drafting communications materials, media outreach, digital content management, and industry research.

Lead and grow a Customer Reliability Engineering team, ensuring high-quality support and reducing friction in deployments and operations across various models.

The Senior Regional Technical Account Manager manages client onboarding, offers technical guidance, oversees service delivery, incident management, and supports sales efforts while coordinating with global teams.

The Executive IT Support Specialist will provide tailored support for the executive team, manage IT processes, and troubleshoot technology issues while ensuring high productivity in corporate IT environments.

Responsible for leading the Account Management team, driving blockchain adoption in financial services, managing relationships with key partners, and developing strategic market insights.

As a Customer Experience Engineer, you will troubleshoot technical issues, assist with QA testing, and improve customer resources, ensuring a positive user experience.

Manage a portfolio of high-net-worth clients as a trusted advisor, driving revenue growth through engagement, upselling, and collaboration across products while ensuring a high-touch service experience.

Lead and scale Partner Success at Polygon Labs by managing enterprise client relationships, optimizing account experiences, and developing a high-impact team.