Top Customer Success & Experience Jobs

Manage a portfolio of SMB customers across the Benelux, building relationships with decision-makers, increasing product adoption, and driving upsell and cross-sell growth. The role includes conducting business reviews, presenting data-driven insights, resolving account issues, coordinating internal teams during product rollouts, and meeting quarterly growth and margin targets while maintaining high customer satisfaction.

Manage end-to-end onboarding for French-market customers, serving as their primary implementation contact. Gather requirements, configure accounts, support integrations, create rollout plans, coordinate internal teams, deliver stakeholder training, troubleshoot issues, and monitor post-launch booking behavior. The role drives change management, platform adoption, customer satisfaction, and continuous process improvement while owning implementation timelines, risks, and outcomes.

Manage a portfolio of SMB customers in North America to drive adoption, retention, upsell and cross-sell. Build strong client relationships, run data-driven business reviews, identify growth opportunities, coordinate product rollouts, and resolve account issues to maximize customer value and meet quarterly targets.

The role involves providing high-touch support to VIP customers, managing complex travel bookings using Amadeus, ensuring customer satisfaction, and collaborating with various teams.

As a Senior Business Travel Consultant, you'll deliver high-touch travel services for VIP customers, manage complex itineraries, and ensure exceptional customer satisfaction using Amadeus and GDS expertise.

The Senior Business Travel Consultant delivers high-quality travel support to VIP customers, manages complex itineraries using GDS systems, and collaborates cross-functionally to enhance customer satisfaction.

The role involves delivering high-touch service to VIP customers in the Spanish market, managing complex travel bookings using GDS platforms, ensuring customer satisfaction, and collaborating across teams for seamless outcomes.

Provide timely customer support via email and phone for German-speaking customers across Europe; troubleshoot, document, escalate issues, create and track tickets, and act as internal operational product knowledge point.

The Senior Business Travel Consultant will provide exceptional travel support for VIP customers, manage complex itineraries, and ensure high-quality service while utilizing GDS platforms like Amadeus.

As a Customer Care Specialist, you'll respond to inquiries, troubleshoot issues, document interactions, and maintain customer support for clients in Europe, primarily in Germany and Switzerland.