Top Customer Success & Experience Jobs

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

The Partner Ecosystem Programs & Success Manager will drive operational excellence across partner strategy, focusing on onboarding, program design, and performance benchmarks while collaborating with cross-functional teams.

The Implementation Manager will lead onboarding projects for clients, ensuring effective transitions to the HR platform, collaborating with cross-functional teams, and managing project timelines and risks.

The People Planning Solution Architect will provide technical consultation on Workforce Planning, manage Job Architecture, collaborate with Product teams, and enable proactive initiatives to enhance customer experience and platform adoption.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Provide technical, timely customer support across email, phone and Zoom; troubleshoot and investigate issues; escalate complex cases and keep customers informed; manage multiple queues and time zones; create Help Center content; identify and improve internal processes; meet weekly and monthly KPIs while collaborating with the team.

As an Account Manager, you will manage and grow a portfolio of Mid-Market customers, driving adoption and identifying upsell opportunities while collaborating with Customer Success Managers to achieve retention objectives.

The Professional Services Manager will mentor teams, manage project portfolios, and ensure client success through effective service delivery and organizational alignment.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.