Top Customer Success & Experience Jobs

Provide technical, timely customer support across email, phone and Zoom; troubleshoot and investigate issues; escalate complex cases and keep customers informed; manage multiple queues and time zones; create Help Center content; identify and improve internal processes; meet weekly and monthly KPIs while collaborating with the team.

Provides first-line payroll and benefits support to SaaS customers, troubleshooting complex issues involving tax filings, reconciliations, legislation, benefits, and system behavior. Investigates and escalates cases, communicates resolutions, maintains support content, educates customers on platform adoption, supports payroll operations, runs managed-service payrolls, and meets individual and team KPIs while ensuring compliance.

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Manage a portfolio of SaaS HR accounts in the EU, build account relationship frameworks, drive renewal and expansion, improve adoption and customer outcomes, conduct QBRs and success planning, mitigate churn, meet retention and CSAT/NPS KPIs, collaborate with Product/Dev/Marketing/Sales and provide ongoing product enablement.

Lead complex technical escalations for APIs, integrations, webhooks and payroll; perform deep root-cause analysis using SQL, logs and tracing; drive high-severity incidents; build debugging frameworks, automation, and observability improvements; mentor CX team and improve escalation processes.

Serve as the Benefits subject matter expert for the Customer Experience team, resolving complex escalations, coaching specialists, conducting QA and UAT, collaborating with Product and Engineering, and driving process and product improvements to enhance customer outcomes and first-contact resolution.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Manage a portfolio of 20-30 strategic Benelux Enterprise customers, drive adoption across HiBob products, lead executive engagement and business reviews, mitigate risk, support renewals and expansion, collaborate cross-functionally, and use data and AI tools to deliver measurable customer outcomes.