Top Customer Success & Experience Jobs

Provides end-to-end service delivery and account administration for complex national group insurance clients. Serves as the primary client contact, manages communications and relationship needs, recommends plan and service improvements, leads audits and reporting, supports RFPs and contracts, and coordinates cross-functional teams. Requires strong employee benefits knowledge, client-facing account management expertise, organizational skills, and proficiency with Microsoft Office and collaboration tools.

Completes a four-month service academy training program focused on MetLife group benefits, systems, customer service, and account support. Partners with mentors and service teams to manage customer relationships, resolve issues, support client needs, participate in audits and strategic planning, and generate activity and trend reports. Builds communication, project management, analytical, and relationship-building skills while learning to support assigned business customers and deliver a positive end-to-end client experience.

Completes a four-month employee benefits training program before supporting multiple group insurance client accounts. Provides day-to-day administrative and client service support, builds product and systems expertise, collaborates with account partners, addresses customer needs, and improves the client experience. Responsibilities also include audits, strategic planning, reporting, trend analysis, process improvement, and responsible use of AI tools.

Leads strategic client service operations for major national insurance accounts, ensuring timely service delivery, customer satisfaction, operational excellence, and business growth. Manages customer and broker relationships, oversees account operations, resolves risks and issues, drives continuous improvement, collaborates across teams and partners, supports RFPs and presentations, and maintains operational reporting. The role also provides leadership to service teams and contributes to profitability through strategic planning and financial stewardship.

Manage complex PEO client relationships as the primary service contact, leading issue resolution, account reviews, strategic planning, audits, presentations, and tailored benefit solutions. Partner with sales, underwriting, billing, implementation, brokers, and operations to fulfill commitments and improve retention. Use AI-enabled tools, automation, reporting, and data insights to improve service efficiency and decision-making. Maintain accurate documentation, protect confidential information, monitor industry and regulatory changes, and mentor colleagues.

Serve as primary broker contact managing a 2–5,000-life book; drive renewals, profitability, cross-sell, and engagement. Lead meetings, resolve issues, deliver data-driven insights, and partner with internal teams to improve account performance.

The Account Manager oversees client relationships, ensuring satisfaction, resolving issues, and driving growth through targeted initiatives and cross-functional collaboration.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

The Senior Client Services Consultant manages administrative support and customer service for National Accounts group insurance clients, ensuring effective communication and strategic outcomes.

Lead a regional account management team serving broker relationships for group benefits, driving growth, retention, and renewals. Oversee account health, resolve complex issues, partner cross-functionally to improve products and processes, and report performance to senior leadership. Mentor and develop Account Managers while identifying new business opportunities with brokers.