Top Customer Success & Experience Jobs

The Client Service Analyst II manages client accounts, ensuring efficient service delivery, building customer relationships, and facilitating meetings and strategic initiatives.

Serve as primary client liaison for multiple small-market group benefits accounts, overseeing daily administration, resolving inquiries, planning client meetings/audits, and applying product and systems knowledge to improve service and client satisfaction.

The Broker Relationship Manager manages and grows a PPS book of business by strengthening broker partnerships and delivering exceptional service outcomes. Responsibilities include leading broker management, coordinating cross-functional teams, overseeing renewals, and developing engagement strategies.

Provide phone and digital customer support for insurance policy, billing, and coverage inquiries; resolve complex issues using AI-guided tools; validate AI summaries; document interactions; escalate when needed; participate in training and continuous improvement.

The Senior Specialty Market Relationship Manager oversees the customer experience for complex insurance implementations, managing large accounts and coordinating services across teams to enhance client satisfaction.

The Implementation Leader II manages client setup processes in Group Benefits, ensuring timely deliveries and clear communication among business partners while addressing implementation challenges and legal compliance.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

The Senior Client Services Consultant manages administrative support and customer service for National Accounts group insurance clients, ensuring effective communication and strategic outcomes.

Lead a regional account management team serving broker relationships for group benefits, driving growth, retention, and renewals. Oversee account health, resolve complex issues, partner cross-functionally to improve products and processes, and report performance to senior leadership. Mentor and develop Account Managers while identifying new business opportunities with brokers.

Serve as the primary broker contact for a 2-5K lives book, managing renewals, service delivery, escalations, and account performance. Collaborate with internal teams to resolve issues, identify cross-sell and growth opportunities, lead client/broker meetings, monitor service metrics, and deliver data-driven insights to enhance engagement and profitability.