Top Customer Success & Experience Jobs

The Product Operations Specialist ensures timely and accurate communication for Mastercard's Cross-Border Services customers, managing information between technical operations and customer-facing teams while enhancing overall customer experience.

The role focuses on enhancing customer success operations by developing scalable frameworks and tools, measuring performance, and collaborating across teams to drive customer satisfaction.

The Director of Customer Experience & Engagement will lead a global team to enhance HR services through digital transformation, operational rigor, and strategic stakeholder engagement, while modernizing employee inquiry management.

The Senior Analyst, B2B Marketing will oversee campaign execution, lead management, and performance analytics while collaborating with multiple marketing teams to enhance operational efficiency.

The role involves providing technical support for business clients, building relationships, resolving issues, and improving delivery processes while ensuring customer satisfaction and retention.

Lead architectural strategy and design scalable contact center technologies. Mentor software engineers, drive architectural design, and ensure alignment with industry standards.

The Customer Success Manager will ensure client satisfaction, oversee personalized programs, and utilize onsite testing data to meet clients' business goals, while providing regular updates and consultations on product features.

Manage and grow relationships with global tech partners, drive go-to-market strategies, and co-innovate new product propositions. Engage stakeholders effectively to enhance partnerships and lead deal processes.

The Senior Analyst will support customer onboarding and integration, manage technical queries, improve processes, and maintain expertise in internal systems.

The Director of Account Management will manage key global partnerships, drive go-to-market strategies, co-innovate new products, and enhance customer relationships.