Senior Analyst, Product Integration / Technical Onboarding

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Integration / Technical Onboarding
1. Overview
The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration. This role is for our Asia-Pacific Team to support the expansion of our product suite. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.
Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. Fluency in English is essential, and business proficiency in Mandarin Chinese could be an advantage due to the business needs in China, Taiwan and Hong Kong.
2. Roles
- Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.
3. All About You
The ideal candidate for this position should:
- Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager).
- Demonstrates a highly proactive mindset and consistently takes initiative to engage with both internal and external stakeholders by asking thoughtful questions.
- Enjoy interacting directly with customers and learning about their business
- Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
- Have the flexibility to support international time zones for our global customer implementations and support.
Assets, but not required:
- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience and knowledge in payments
- Mandarin Chinese language due to handling of clients from China, Hong Kong and Taiwan
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.