Top Customer Success & Experience Jobs

Serve as the technical advocate for HPE Complete Care and GreenLake customers, develop Account Support Plans, manage operational profiles, drive proactive technical deliverables, lead support reviews, facilitate Support Team Days, and occasionally visit customer sites to resolve issues and improve service delivery.

Provides post-sales technical account leadership for enterprise networking customers. Acts as the primary service contact, coordinates support and professional services, manages SLAs and escalations, conducts network health checks, reviews configurations and software defects, identifies deployment risks, and recommends improvements to network performance, reliability, security, and topology. The role also coordinates service delivery, reporting, customer reviews, and collaboration with engineering teams on product quality issues.

Serves as the primary post-sales technical contact for enterprise networking customers, coordinating support delivery, SLAs, escalations, service plans, health checks, and technical reviews. Advises customers on network performance, architecture, upgrades, configurations, risk mitigation, and new HPE Networking deployments. Coordinates across customers, partners, support, engineering, professional services, and account teams while maintaining ITIL-based reporting and network solution documentation.

Serves as the primary post-sales technical contact for networking customers, coordinating support, service delivery, escalations, SLAs, reporting, health checks, upgrades, and risk mitigation. Provides technical recommendations across datacenter and IP/MPLS networks, collaborates with HPE and Juniper engineering and services teams, and improves customer operational performance. Requires strong networking expertise, customer-facing communication, independent prioritization, and extensive enterprise network design, implementation, and troubleshooting experience.

Serves as the primary post-sales technical contact for enterprise networking customers, coordinating support delivery, SLAs, escalations, service plans, health checks, reporting, and risk mitigation. Provides network performance analysis, configuration and upgrade recommendations, and supports new feature deployments. Partners with customers, account teams, professional services, engineering, and technical support to resolve issues and improve network reliability. Requires deep IP networking expertise and 8+ years of experience with datacenter and IP/MPLS networks.

Serves as the primary post-sales technical contact for Juniper customers, coordinating service delivery, escalations, SLAs, health checks, configuration reviews, risk mitigation, and network change planning. Partners with support, professional services, engineering, account teams, and customers to resolve critical issues, optimize network performance, review software defects, deliver status reporting, and maintain customer solution knowledge. Requires deep enterprise networking expertise across Layer 2 and Layer 3 technologies, with Juniper certifications and ITIL knowledge preferred.

Serves as the primary post-sales technical contact for Juniper customers, coordinating service delivery, SLA performance, escalations, major projects, risk mitigation, and technical reviews. Advises on network health, configurations, upgrades, deployments, and change plans while partnering with engineering and professional services teams. Maintains customer network documentation, delivers operational reporting, and recommends improvements to network design, topology, and performance.

Manages delivery of advanced networking services for a key enterprise customer. Responsibilities include customer relationship management, escalations, service reviews, roadmap discussions, account planning, resource coordination, post-sales support, root-cause analysis, contract audits, and identifying service opportunities. Requires strong IP networking knowledge, experience with complex cloud networks, leadership in matrixed environments, ITIL and risk management expertise, and exceptional communication skills.

Define and execute a global Customer Success strategy for Networking Services, including lifecycle frameworks, SaaS adoption, digital engagement, customer health, retention, renewals, expansion, and advocacy. Lead cross-functional transformation across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience teams. Establish governance, success metrics, segmentation, and data-driven processes across a global matrixed organization.

Manage assigned customer accounts and lead service delivery teams, ensuring SLA performance, delivery cost control, customer satisfaction, and contract value. Provide IT advice, service reviews, escalation support, and improvement recommendations. Collaborate with sales and pursuit teams on presales, postsales, renewals, upselling, retention, and profitability. The role requires strong communication, cross-functional leadership, project and change management knowledge, and Spanish and English fluency.