Top Customer Success & Experience Jobs

Provides post-sales technical and account support for assigned customers. Resolves incidents, applies technical solutions, manages escalations, aligns customer and business needs, supports account plans and renewals, identifies service revenue opportunities, and maintains customer satisfaction and retention. The role also manages small team projects and communicates solutions to technical staff and management.

Provides post-sales technical account management for Juniper networking customers. Acts as the primary customer and vendor liaison, coordinates service delivery, manages escalations and SLAs, leads operational reviews, assesses network health and risks, and recommends improvements to configurations, topology, software, and deployments. Requires deep IP/MPLS and data-center networking expertise, customer-facing experience, and the ability to coordinate cross-functional technical teams.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates technical and business teams, develops account plans, reviews service health, mitigates risks, and recommends operational improvements. Advises customers and sales teams on complex infrastructure support solutions while mentoring team members and leading mission-critical service delivery.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates engineering and service teams, develops account plans, assesses risks, and improves service delivery. The role requires expertise in enterprise infrastructure, customer relationship management, project coordination, operational processes, and mission-critical support, along with an active TS/SCI clearance with full-scope polygraph.

Lead customer-facing technical service delivery for strategic federal accounts. Manage complex escalations, account health, support plans, risks, and mitigation strategies while coordinating engineering, support, supply chain, field delivery, program management, and sales teams. Serve as a trusted advisor, deliver account plans and service reviews, recommend operational improvements, and guide the planning and delivery of mission-critical infrastructure support solutions.

Manages contracted proactive and support services for assigned customers, coordinating delivery teams, monitoring SLA performance, overseeing billing accuracy, handling escalations, and identifying upsell opportunities. Builds trusted customer relationships, develops account support plans, conducts operational reviews, manages service improvements, and supports contract retention. Requires IT service or account management experience, project management skills, fluent English and Turkish, strong communication, leadership, analytical, and customer relationship capabilities.

Leads customer-facing technical service delivery for strategic Federal accounts. Acts as a trusted advisor, coordinates engineering, support, supply chain, field delivery, program management, and account teams, and resolves complex escalations. Develops account plans, manages customer expectations, reviews account health, identifies risks, delivers support solutions, and recommends operational improvements. The role requires onsite work, U.S. citizenship, and an active TS/SCI with full-scope polygraph clearance.

Manages post-sales service delivery and customer success for a major Vodafone account. Owns customer relationships, incidents, escalations, remediation, RMAs, entitlements, service reviews, reporting, and account strategies. Coordinates sales, engineering, technical support, logistics, and customer teams to resolve issues, mitigate risks, improve satisfaction, and achieve business outcomes. Requires strong networking knowledge, executive communication, data analysis, and fluent German and English.

Serves as the primary post-sales technical contact for designated customers, coordinating service delivery, escalations, SLAs, operational reporting, risk mitigation, network health checks, configuration reviews, change planning, and deployment recommendations. The role evaluates enterprise network performance, scalability, security, and reliability; collaborates with Juniper support, engineering, professional services, and customers; reviews software defects and network designs; and recommends improvements to topology, configuration, and product deployments.

Provides post-sales technical account leadership for US federal government customers. Acts as the primary customer contact, manages escalations and SLAs, conducts service reviews, evaluates network health and designs, supports upgrades and deployments, identifies risks, coordinates HPE technical teams, and delivers recommendations, reporting, training, and root-cause analyses. Requires advanced IP networking expertise, customer-facing experience, team leadership, US citizenship, and eligibility for government security clearance.