Top Customer Success & Experience Jobs

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Lead strategic health and growth of enterprise customers, manage full customer lifecycle from onboarding to QBRs, drive product adoption and usage growth, use data and generative AI to monitor account health, act as internal advocate to resolve technical escalations and influence product roadmap, and collaborate with Sales and Implementation to meet clinical and financial objectives.

Lead technical account management and implementations for customers and partners: scope, plan, and execute integrations; troubleshoot and resolve technical issues; drive adoption; document and standardize best practices; liaise with Product and Engineering to prioritize enhancements and guide vendor integrations.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead standard SaaS customer implementations from sales handoff through go-live. Manage technical scoping, integrations, project plans, milestones, reporting, readiness assessments, and handoffs while coordinating cross-functional teams to deliver timely Time-to-Value.

Manage onboarding, adoption, and large-scale implementations for school district customers. Build relationships, handle escalations, gather feedback, advocate customer needs to Product and Engineering, and drive renewals while ensuring HIPAA/FERPA-compliant school health workflows.