Top Customer Success & Experience Jobs

Lead enterprise post-sales engagements for Atlassian’s Strategy Collection, including Jira Align, Focus, Talent, and Rovo. Conduct executive discovery, design solution adoption architectures, plan phased rollouts, establish governance, define value measures, and guide customers toward sustained operating-model adoption. Partner with cross-functional teams, create reusable playbooks, provide thought leadership, and translate customer feedback into product improvements. The role involves up to 15% domestic and international travel.

Manage an enterprise customer success team across EMEA, helping large customers achieve business outcomes from Atlassian products. Responsibilities include monitoring customer health, improving retention, managing executive relationships, coordinating cross-functional account teams, analyzing customer and product insights, mentoring and evaluating employees, hiring, onboarding, and supporting quarterly and annual planning.

Own strategic enterprise customer relationships across the Atlassian platform, serving as a trusted advisor to executives and global teams. Develop success plans, conduct QBRs, drive adoption and value realization, manage complex implementations, identify churn risks, and execute expansion strategies. Collaborate with sales, product, support, and marketing while representing the customer internally. The role requires experience managing strategic SaaS accounts, Jira and Confluence use cases, success planning, CRM tools, Salesforce, and BI platforms.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Manages enterprise customer relationships for DX, a SaaS platform focused on engineering productivity and developer experience. The role likely supports customer adoption, engagement, retention, and value realization across enterprise accounts in the UK.

Lead EMEA Customer Success Managers across Commercial and Enterprise segments. Drive customer satisfaction, adoption, retention, renewals, and ARR expansion through customer success strategies, health monitoring, risk mitigation, and upsell initiatives. Coach and develop CSMs, manage customer relationships, and collaborate with Sales, Product, and executive leadership to improve customer outcomes and experience.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Manages enterprise customer relationships after purchase, guiding adoption, value realization, expansion, and retention for Atlassian solutions. Develops success plans, conducts executive business reviews, identifies risks, supports strategic outcomes, and represents customer feedback internally. Requires business-fluent English and Spanish for customers across Latin America and the United States, plus experience with complex SaaS portfolios, Jira, Confluence, JSM, Gainsight or similar CRM, Salesforce, and Tableau.

Lead executive engagement and trusted-advisor relationships with C-suite clients to drive adoption, measurable business outcomes, and expansion. Develop and execute Customer Success Plans, run QBRs, and guide complex transformation programs. Advise on AI and Atlassian solutions, mitigate risk, serve as voice of the customer, and collaborate cross-functionally with sales, product, support, and advisory services.

Leads EMEA Customer Success Architects responsible for enterprise adoption of Atlassian Cloud Platform, Strategy Collection, and AI solutions. Develops global technical adoption strategies, launches scalable programs and best practices, oversees implementation governance, and serves as executive sponsor for key accounts. Manages and develops a high-performing team while partnering with Sales, Product, Customer Success, and Engineering to improve customer outcomes, satisfaction, and operational efficiency.