Top Customer Success & Experience Jobs

The role involves designing scalable systems for Sales and Customer Success, managing projects from start to finish, and integrating various technologies, particularly Gainsight and Salesforce.

Lead internal communications strategy, partnering with leadership to streamline messages and enhance employee engagement through creative storytelling and organizational skills. Manage company announcements and events, ensuring clarity and alignment with the company's mission.

The Solutions Engineering Manager will lead a team, manage customer technical onboarding, advocate for customer feedback, and work closely with sales and product teams at Notion.

The role involves providing high-level technical support to enterprise customers, troubleshooting complex issues, collaborating with engineers, and managing customer satisfaction.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Billing Support Specialist will manage customer billing inquiries, resolve discrepancies, improve payment workflows, and enhance customer support systems while collaborating across teams.

The Head of Support will design and implement a strategy for a high-impact support team across AMER, optimize resources, and ensure customer satisfaction by leading with data and developing team capabilities.

The Enterprise Customer Success Leader will enhance team performance, lead and develop staff, establish data-driven insights, collaborate cross-functionally, resolve critical issues, and drive customers' success using Notion's platform.

The Head of Support, APAC will lead and scale a regional support team, define support strategies, oversee operations, and enhance the customer experience across APAC markets.

The Relationship Manager will manage commercial relationships, focusing on customer retention, mitigating churn, and ensuring timely renewals. They'll work cross-functionally to identify at-risk accounts and enhance customer satisfaction.