Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role:You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
What You'll Achieve:Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
Work cross-functionally across engineering and product to build processes and manage issues.
Perform advanced troubleshooting of products and embedded partner applications.
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
Manage to key performance metrics defined within the Product Operations Team.
Respond to high-priority customer issues.
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
At least 3-5 years of experience in technical support, technical account management, or a similar role.
Excellent interpersonal and engagement skills with enterprise customers.
Strong troubleshooting skills for desktop applications on Windows and macOS.
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
Proficiency in analyzing server and client application logs to identify errors.
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences.
Ability to balance user expectations with policies and compliance boundaries.
Ability to work under pressure while remaining focused and professional.
Effective collaboration skills with peers and cross-functional teams in multiple locations.
Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
Experience with API testing tools such as Postman
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.
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What We Do
Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion, they're all in one place, and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you, your team, and your whole company.
Mission: We humans are toolmakers by nature, but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion, we're on a mission to make it possible for everyone to shape the tools that shape their lives.
Why Work With Us
Here at Notion, our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft, we'll be able to achieve our mission of enabling the world to better solve its problems.
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Notion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work in-person at our offices on Mondays and Thursdays. The other three days are flexible.
