Top Customer Success & Experience Jobs

Drive workflow adoption, value realization, renewals, and expansion for named B2B software accounts. Develop mutual success plans, demonstrate ROI to executives, facilitate workflow consultations, identify implementation opportunities, and manage risks across customer accounts. Partner with Solutions Consultants, Sales, Services, Support, and Implementation teams to improve retention and commercial outcomes while helping customers adopt AI-enabled workflows in Notion.

Lead and coach a team of Outcomes Architects responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Build operating cadences, inspect customer and commercial outcomes, hire and develop team members, manage performance, and partner with Sales, Solutions Consulting, Services, Support, Product, and RevOps. Ensure strong workflow, product, AI, and customer-outcome execution across the team.

The Product Support Manager leads a team, driving customer support, managing escalations, improving processes, and collaborating across departments to ensure operational excellence.

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts. Build mutual success plans, guide AI and workflow implementations, demonstrate ROI to executive stakeholders, manage renewal risks, identify expansion opportunities, and partner with Solutions Consultants and Services teams. The role requires customer-facing discovery, technical fluency in configuring and troubleshooting Notion workflows, commercial awareness, and strong program and stakeholder management.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

Partner with named enterprise accounts to drive workflow adoption, value realization, renewals, and expansion. Co-design and configure Notion workflows, define mutual success plans, conduct business reviews, identify expansion opportunities, and coordinate Services for complex implementations to deliver measurable ROI.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

Partner with named accounts to drive adoption, value realization, renewals, and expansion by co-designing Notion workflows, maintaining success plans, conducting executive reviews, identifying expansion opportunities, and coordinating Services for complex implementations to deliver measurable commercial outcomes.