Top Customer Success & Experience Jobs

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

Lead EMEA Customer Success team to drive customer adoption, retention, and expansion, collaborating cross-functionally to enhance the customer journey.

The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

The Mid-Market Customer Success Manager will drive growth and retention for Notion's product, guiding customers in building AI-powered workflows, managing renewals, and shaping Customer Success strategies.

The Partner Solutions Engineer will lead technical enablement for partner SEs, develop training programs, engage in customer solutions, and mentor talent while managing a growing partner network.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

The Customer Success Manager at Notion will manage a portfolio of enterprise customers in Korea, driving adoption and ensuring customer satisfaction through strategic planning and partnership with sales and support teams.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.