Top Customer Success & Experience Jobs

Develop technically rigorous Notion Academy content, implementation guides, and Help Center resources. Lead customer workshops, webinars, and video walkthroughs; demonstrate workflows, troubleshoot issues, and build with new product capabilities. Use customer insights and product adoption data to prioritize educational content, measure impact, and scale learning standards. Experiment with AI-powered learning experiences and collaborate with engineers to keep technical materials accurate and current.

Leads and coaches a team of Outcomes Architects responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Builds operating cadences, reviews account health and execution quality, hires and develops team members, and partners with Sales, Solutions Consulting, Services, Support, Product, and RevOps. The role requires strong customer discovery, workflow design, commercial judgment, executive communication, technical fluency, and operational discipline in a B2B software environment.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market B2B software accounts. Build success plans, guide workflow and AI transformation initiatives, demonstrate ROI to executives, manage renewal risk, identify expansion opportunities, and coordinate with Solutions Consulting and Services on implementations. The role requires customer discovery, workflow configuration, stakeholder management, commercial awareness, and fluency in Japanese and English.

Lead and coach a team of Outcomes Architects responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Build operating cadences, inspect customer and commercial outcomes, hire and develop team members, manage performance, and partner with Sales, Solutions Consulting, Services, Support, Product, and RevOps. Ensure strong workflow, product, AI, and customer-outcome execution across the team.

The Product Support Manager leads a team, driving customer support, managing escalations, improving processes, and collaborating across departments to ensure operational excellence.

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts. Build mutual success plans, guide AI and workflow implementations, demonstrate ROI to executive stakeholders, manage renewal risks, identify expansion opportunities, and partner with Solutions Consultants and Services teams. The role requires customer-facing discovery, technical fluency in configuring and troubleshooting Notion workflows, commercial awareness, and strong program and stakeholder management.

Partner with named enterprise accounts to drive workflow adoption, value realization, renewals, and expansion. Co-design and configure Notion workflows, define mutual success plans, conduct business reviews, identify expansion opportunities, and coordinate Services for complex implementations to deliver measurable ROI.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.