Top Customer Success & Experience Jobs

Lead adoption, value delivery, renewals, and expansion for a book of enterprise accounts in Japan. Run AI workshops, co-build success plans, identify expansion opportunities, and partner with sales and product to drive outcomes, document learnings, and scale Customer Success programs.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

Lead EMEA Customer Success team to drive customer adoption, retention, and expansion, collaborating cross-functionally to enhance the customer journey.

The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

The Mid-Market Customer Success Manager will drive growth and retention for Notion's product, guiding customers in building AI-powered workflows, managing renewals, and shaping Customer Success strategies.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.