Top Customer Success & Experience Jobs

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead and scale Account Management for large enterprise merchant partners: set strategy, build and coach a high-performing team, drive retention/growth and product adoption, manage executive relationships, resolve complex issues, and partner cross-functionally to deliver measurable commercial outcomes.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Own technical success for a portfolio of large merchants post-sale: lead integrations, advise developers and product teams, resolve critical issues, drive feature adoption, provide product feedback, and improve onboarding and operational efficiency.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.