Top Customer Success & Experience Jobs

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Lead and develop a team of Technical Account Managers supporting SMB merchants post-sale. Drive technical integrations, troubleshoot escalations, set OKRs, forecast hiring, and advocate cross-functionally to increase merchant adoption and product optimization.

Lead and coach a team of Technical Account Managers supporting SMB merchants post-sale. Oversee integrations, escalations, technical guidance, OKRs, demand forecasting, hiring, and cross-functional advocacy to drive merchant success and product adoption.

Manage a portfolio of enterprise and SMB merchant accounts in Canada, driving adoption, growth, and retention. Define strategic account plans, negotiate commercial terms, analyze performance, and orchestrate cross-functional teams to deliver partner initiatives and business outcomes.

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.