Top Customer Success & Experience Jobs

Partner Consultants support Xero's partners by facilitating migrations to the Xero platform, providing technical education, and ensuring successful implementation while collaborating closely with various internal teams.

As a CX Specialist, you will provide high-quality support to customers of all levels, manage inquiries, communicate effectively, and engage proactively to enhance the customer experience with Xero.

The Partner Success Manager at Xero focuses on enhancing partner relationships, ensuring effective product implementation, and driving growth through upselling and education, while managing partner accounts and mitigating churn risk.

As a Partner Success Manager at Xero, you will enhance partner relationships, drive revenue growth, prevent churn, and educate partners on Xero's offerings.

The Small Business Specialist helps drive conversion and retention by onboarding SMB users, enhancing their experience with Xero, and implementing efficient processes. They engage with customers to build confidence in using the product and identify opportunities for improvement in customer interaction and product usage.

The role involves onboarding new customers, ensuring effective use of the Planday platform, and providing ongoing support for shift-based businesses, particularly in the Scandinavian markets.

Join Planday as a Customer Experience Specialist to assist customers with the platform, troubleshoot issues, and enhance user satisfaction through effective communication.

Responsible for growing relationships with accountant and bookkeeper partners, driving expansion through cross-sell/up-sell strategies, and ensuring partner satisfaction by providing support and education.

The Enterprise Partner Success Manager manages relationships with enterprise accounting partners, driving revenue growth through consultative selling, education, and account management.

As a Customer Experience Specialist at Xero, you will provide high-quality support to customers, resolve inquiries, and manage case details, while engaging proactively to enhance customer satisfaction.