Top Customer Success & Experience Jobs

Provide world-class reactive and proactive support to small business owners, bookkeepers, and accountants. Use case management tools and Generative AI to resolve queries, drive product adoption, and improve activation and retention. Apply accounting fundamentals to troubleshoot, document cases accurately, and deliver clear guidance across channels while working specified evening and weekend shifts.

Provide first-line support to small business owners, bookkeepers, and accountants using Xero via phone, email, and chat. Resolve queries, perform proactive outreach, advise on accounting fundamentals, escalate appropriately, and help customers unlock product value while meeting quality and turnaround targets.

Provide proactive and reactive support to small business owners, bookkeepers, and accountants using Xero across phone, email, and chat. Use accounting fundamentals to resolve queries, run outreach campaigns, escalate when needed, and help customers unlock product value while meeting quality and turnaround targets.

Provide proactive and reactive support to small business owners, bookkeepers, and accountants using Xero via phone, email, and chat. Use accounting fundamentals to resolve queries, build trust, perform outreach campaigns, and escalate when needed while meeting quality and turnaround targets.

Serve as first point of contact for small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals and Salesforce to resolve issues, run proactive outreach campaigns, escalate when needed, and help customers get more value from Xero. Meet quality and turnaround targets and complete an initial in-office training period.

Lead and mentor a Customer Success team to drive customer retention, product utilisation, and revenue. Oversee daily outputs, coach for capability uplift, deliver strategic onboarding and sales campaigns, collaborate with cross-functional GTM teams, and embed customer success best practices to improve satisfaction and long-term advocacy.

Provide world-class support and proactive outreach to small business customers, bookkeepers, and accountants. Use accounting fundamentals and case management tools to resolve queries, encourage product adoption, and drive activation and retention. Embrace new tools including Generative AI, work scheduled evening shifts, and maintain accurate records in Salesforce.

Provide timely, empathetic support to Xero users across phone, email, and chat; resolve accounting/bookkeeping queries; record cases in Salesforce; meet quality and productivity targets; make proactive outbound calls and escalate issues appropriately.

Provide empathetic, high-quality support across phone, email, and chat for Xero users. Manage inquiries to resolution, record cases in Salesforce, make outbound calls, escalate issues, and meet quality and productivity targets while staying current on product updates.

Lead and coach a customer success team to drive retention, product adoption and revenue for small business and advisor channels. Implement onboarding and engagement methodologies, run strategic campaigns, analyze customer health using CRM/CS platforms, and partner cross-functionally to improve customer outcomes.