The role & impact
As a Business Growth Specialist, you will drive measurable platform adoption by guiding small businesses to unlock the full potential of our ecosystem. By connecting customers with advanced plan capabilities and tailored add-ons, you will help them streamline operations while directly influencing subscription growth and long-term customer value.
Your daily work centers on consultative engagement, diagnosing specific customer challenges, and delivering tailored solutions that align with their business maturity. From designing sales playbooks to positioning key products like Payroll and Payment solutions, you will empower small business owners to scale successfully.
The team & how they connect
You will join a high-performing Customer Success team focused on proactive account growth and multi-product adoption. The team collaborates closely with marketing, product, and small business onboarding groups to shape the revenue roadmap and refine sales motions. Together, they combine data-driven insights and consultative expertise to deliver exceptional value to our customers.
Initially, the role may focus on:
Partnering with high-potential small businesses using Salesforce to identify up-sell and cross-sell opportunities.
Executing targeted growth campaigns alongside predictive analytics tools to highlight key product natural upgrade points.
Testing and refining revenue playbooks, discovery methodologies, and value-based selling techniques.
Collaborating with cross-functional teams to share customer feedback and influence future product expansion.
Where and how you can work
This position offers a flexible working setup designed to balance focused quiet tasks with collaborative teamwork. Our modern, dedicated office spaces host regular team boost days to bring everyone together for shared learning and strategic alignment.
Here are some of the things we're looking for, for this role:
A background in customer success, account management, or consultative sales with a focus on product adoption.
Demonstrated ability to discover customer pain points and position ecosystem solutions like payments or payroll.
Familiarity with sales tracking platforms like Salesforce alongside modern data dashboards.
Strong capability to mentor peers and lead structured discovery conversations.
Skilled at using analytical thinking and data insights to solve complex operational challenges.
Adaptability to manage customer portfolios independently while delivering on campaign objectives.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Background in customer success, account management, or consultative sales focused on product adoption
- Ability to discover customer pain points and position solutions such as payments or payroll
- Familiarity with Salesforce and modern data dashboards
- Ability to mentor peers and lead structured discovery conversations
- Analytical thinking and data-driven problem-solving skills
- Ability to manage customer portfolios independently and deliver campaign objectives
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — U.S. materials cite about 21 days PTO, 10 wellbeing days, five Xtra days, a volunteer day, and 12 paid holidays, plus an end‑of‑year shutdown. Company descriptions position this package toward the upper tier among midsize/large tech employers in the U.S. market.
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Parental & Family Support — Primary caregivers are described as eligible for up to 26 weeks of fully paid parental leave, with partner leave in some markets. Family‑forming support via Carrot and access to Modern Health for employees and immediate family reinforce depth in this area.
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Wellbeing & Lifestyle Benefits — Access to Modern Health, a funded ThrivePass wellbeing account (U.S.), and flexible/hybrid work are emphasized as part of a broader wellbeing strategy alongside ERGs and “Boost Day” events. Feedback suggests these programs contribute meaningfully to work‑life balance.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
