Top Customer Success & Experience Jobs

As a Principal Technical Account Manager, you will serve as the primary technical liaison for enterprise clients, providing onboarding, support, and advocacy to ensure customer satisfaction and retention while leveraging Udemy's platform.

The role involves serving as a technical expert for integrations, creating documentation, managing open-source projects, and supporting partners with technical architecture.

The role involves developing and managing partner programs, ensuring a best-in-class partner experience, and driving business growth through cross-functional collaboration and performance optimization.

Oversee global equity compensation programs, ensuring compliance and data analysis while managing employee inquiries and collaborating with cross-functional teams.

As a Trust & Safety Associate, you'll investigate fraud, manage cases, collaborate on tooling enhancements, and improve detection systems to protect Udemy's community.

Manage a portfolio of 300-400 customers post-sale, drive customer satisfaction and success, and support onboarding and training.

The Trust & Safety Associate investigates fraudulent activity, manages cases, collaborates with teams, and develops fraud prevention strategies to protect Udemy's community.

As a Senior Technical Account Manager, you'll build relationships with enterprise clients, onboard them effectively, resolve technical issues, and drive long-term adoption of Udemy's platform, ensuring customer satisfaction and success.

The Strategic Partnerships Manager will develop channel partner strategies, manage existing partnerships, drive revenue growth, collaborate with internal teams, and represent Udemy at industry events.

As a Principal Technical Account Manager, you'll lead technical relationships with enterprise clients, ensuring effective onboarding, issue resolution, and customer satisfaction while driving product value and retention.