Top Customer Success & Experience Jobs

Manage a portfolio of programmatic ad clients, partnering with Demand Facilitation and internal teams to execute campaigns, provide reporting and insights, troubleshoot delivery issues, identify growth opportunities, and conduct business reviews to meet revenue and performance goals.

Lead technical onboarding for high-value CTV and mobile publishers onto the SpringServe platform. Deliver technical demos, design and execute migration plans, troubleshoot ad server and SDK integrations (oRTB, VAST), liaise with BD, Product, and Operations, and ensure smooth handoffs while maintaining strong client relationships and satisfaction.

Serve as the primary technical lead for EMEA publisher accounts on SpringServe. Onboard and train clients, troubleshoot complex technical issues, optimize client setups, collaborate with sales and product, and drive long-term client success in CTV/programmatic workflows.

Lead technical client success for EMEA publishers using SpringServe. Architect integrations, troubleshoot complex ad-tech issues (SSAI, ad server logic, routing), analyze data to improve yield, support sales pitches and demos, and translate client needs into product/engineering feedback. Focused on CTV/OTT video workflows and programmatic operations.